Frequently Asked Questions

We want you to enjoy shopping our site and using our products. We value you as a customer, and you are not just another number to us.

• 15-day hassle-free returns
• Most items ship next business day
• 100% satisfaction guarantee is subject to some limitations.
• 4.51+ star customer service rating

Everything you buy is backed by our satisfaction guarantee!

If you're redirected back to the payment page, it's usually due to:

1. Billing address doesn't match your credit card on file
2. Incorrect credit card number, expiration date, or CVV

How to fix:

• Verify your billing address matches exactly what's on file with your card issuer
• Double-check your card number, expiration, and CVV
• Call your card issuer if you've recently moved

Important: Don't try more than 3 times in one day - it may trigger a security hold on your card.

We make it easy to find the perfect gift:

• Gift Finder: Choose recipient, occasion, or price range
• Search Bar: Top left of every page
• Gift Ideas: Browse by recipient in our sidebar
• Shop by Theme: Organized by occasions like birthdays, holidays, and more

1. Your card is charged immediately
2. Order enters "Processing" status
3. Most items ship within 24 hours (see product page for details)
4. Receive shipment confirmation email with tracking

Backordered items: We'll notify you and ship ASAP when available.

Yes! Engraving options appear on eligible product pages above the "Add to Cart" button.

Note: Not all items can be engraved, but most can if you are unsure send us an email with the product page link.

1. Find your items using search or categories
2. Click "Add to Cart"
3. Review cart and click "Checkout"
4. Enter shipping address
5. Enter payment information
6. Review order and confirm

Complete! You'll receive a confirmation email within 5-15 minutes.

No coupon codes needed! We offer:

• Lowest prices every day
• 15-50% off in our Sale & Clearance section
• Limited-time site-wide sales

Subscribe to our newsletter for exclusive deals!

Ship times are displayed on each product page. Faster shipping methods get your package to you quicker after it ships, but don't speed up processing.

Personalized items cannot ship faster than listed.

View our complete shipping policy

• Processing: 2 to 3 business days (most items)
• Standard Shipping: 3-7 business days
• Expedited: 2-3 business days
• Overnight: 1-2 business days

Yes! We ship to:

• United States
• Canada
• Europe
• Australia
• Military (APO/FPO)
• Puerto Rico & US Virgin Islands

Note: Some items can't ship internationally - check country's customs and imports regulations for a complete list.

We'll provide an estimated ship date at checkout. You'll receive an email when it ships!

View our easy returns policy

• 15-day returns on most items.
• Customized and personalized products cannot be returned.
• Please note: Please double-check all personalization details before finalizing your order, as custom items are not eligible for a refund.

Report damage within 15 days for a free replacement.

Follow instructions on our Returns page.

Create an RMA ticket on our Returns page. We'll send your missing items ASAP!

No - Final Clearance items are final sale. No returns or exchanges.